accessibility

• there is no blue badge parking on site at this event, please check our travel page for more information on getting to the event
• registered assistance/guide dogs are welcome
• the event is held outside on a grass field, which can be uneven in places, and includes a small incline to enter the field
• temporary pathways have been laid around the site to main locations
• the weather can cause certain areas to become more challenging to navigate due to wet and slippery surfaces. Please take care and be mindful of this when navigating the event site
• there are accessible portable toilets throughout the event, please just ask a steward who will happily direct you to the nearest one
• those in possession of carers/pa ticket must be a responsible person over 18 years old will provide necessary assistance throughout the event, including in emergencies.

carer/pa tickets

Please read through this information and then book your tickets.
If you have already purchased your tickets you can still request a carers ticket providing you meet the requirements below.

Eligibility

applications for a carer/pa ticket submitted after midnight on Friday 31st October might not be approved

Complimentary Carer / Personal Assistant (PA) tickets are available to support disabled attendees who require assistance to safely attend the event. A carer/PA ticket is valid for a responsible adult aged 18 or over who will provide necessary assistance throughout the event, including in emergencies.

Booking Requirements

For disabled children:
- Disabled children may receive one complimentary carer ticket.
- The accompanying adult must have booked at least one full-price adult ticket or one full-price family ticket.
- Requests for complimentary carer tickets on bookings with only child tickets will not be approved.
- If more than one carer is needed, additional complimentary carer tickets can be requested with supporting evidence.

For disabled adults:
- Disabled adults may receive one complimentary adult carer/PA ticket.
- Additional complimentary carers can be requested if evidence demonstrates a genuine need.

Supporting Documentation

- Requests for complimentary carer/PA tickets must include evidence showing the name of the disabled attendee.
- The carer/PA does not need to be a family member and are provided on the understanding that the carer is a responsible adult aged 18 or over, who is capable of providing necessary assistance to the ticket holder during the event, including in the event of an evacuation or other emergency.

Accepted documentation includes:
- a statement of higher or middle rate disability living allowance (DLA)
- receipt of either the severe disablement allowance or attendance allowance
- personal independence payment (PIP)
- blue badge
- qualifying annual uprating letter
- the access card (details available from www.accesscard.org.uk)
- registration document which certifies that you are registered blind or partially sighted
- veterans agency letter confirming war disablement pension

Additional Carers / PAs

- If more than one carer/PA is required, please provide supporting documentation at the time of request.
- Additional complimentary carer/PA tickets will be considered based on the evidence provided.
- Extra adults not covered by complimentary tickets must purchase standard tickets.

Event Compliance

- Complimentary carer/PA tickets are strictly for assisting disabled attendees.
- Tickets will become invalid if they are attempted to be used with a different booking or are resold.
- Those in possession of the carers/pa tickets must enter with the disabled person.
- The event reserves the right to refuse carer/PA tickets if requests do not meet eligibility criteria or supporting evidence is insufficient.

How to request a carers/pa ticket

• purchase your tickets as normal, without purchasing a ticket for the carer/pa in line with the booking requirements listed above
• Click here to submit your Carer Ticket Request
• if you've met the booking requirements above and your supporting documents are approved, we'll send through your complimentary ticket to the email address you booked your other tickets with within 48 hours
• if we need to contact you before approving your ticket, we'll be in touch via email within 48 hours

If you have already purchased a standard ticket for the carer/PA, we are unable to offer a refund. However, a complimentary Carer/PA ticket can still be issued upon approval, following the steps above